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Evidence Guide: MSS405084 - Manage people relationships

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSS405084 - Manage people relationships

What evidence can you provide to prove your understanding of each of the following citeria?

Confirm organisation competitive systems and practices status

  1. Establish number and status of competitive systems and practices techniques being used within the organisation
Establish number and status of competitive systems and practices techniques being used within the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify key performance indicators (KPIs) for each technique

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify key sections and value stream members responsible for each KPI

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify key personnel for communications

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop an open environment

  1. Establish and maintain regular dialogue between all levels and relevant sections of the organisation
Establish and maintain regular dialogue between all levels and relevant sections of the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage a flow of communications in both directions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and maintain a formal mechanism for the flow of issues, concerns and suggestions in both directions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and maintain regular and frequent communication with all key stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify significant issues

  1. Identify current and potential issues in liaison with team members and stakeholders
Identify current and potential issues in liaison with team members and stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist team members and stakeholders to formulate issues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and define boundary and non-negotiable issues for all team members and stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate with team members and stakeholders over actual and potential issues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Proactively resolve issues

  1. Liaise with team members and stakeholders to develop agreed and win-win solutions
Liaise with team members and stakeholders to develop agreed and win-win solutions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate acceptable solutions in accordance with organisation practices and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain any required official authorisations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult with stakeholders to develop implementation plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement solution according to plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor ongoing situation

  1. Determine KPIs for plan
Determine KPIs for plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check that implementation is proceeding to plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check for unforeseen consequences

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take action to resolve any arising issues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge